Shipping, Ordering, & Return Policy
Payment methods and Billing
If you wish to purchase Products on any of the Sites, payment may be made by credit card, debit card or any other such method as we may introduce on the Sites in our exclusive discretion. We reserve the right to accept or refuse any payment made in any form. To purchase Products on the Sites, you must provide valid credit or debit card information on the Site's order form. This information includes, but is not limited to, your credit card number, the expiration date of your credit card, the CVV information, your billing address and the name as it appears on the card. We currently accept the following credit or debit cards: VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER, which is subject to change in our exclusive discretion. By submitting such credit or debit card information, you give LuxVitality permission to charge your purchases to the card that you designate on the order form. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) submitted on the Sites in connection with any purchase of Products, that the charges incurred by you on the Sites will be honored by your credit card company, you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Sites at the time of your order, and that the information you supply to us is true, correct and complete. We reserve the right to cancel any order, any time and for any reason. If your credit or debit card has already been charged and your order is canceled, you shall receive a credit to your card account in the amount of the charge. We will not be responsible (i) for any charges that your card issuer may apply to you as a result of our processing your order, (ii) if your card issuer refuses or fails to authorize payment by you, or (iii) for any delays or non-delivery of Products that may arise due to any validation checks that may be carried out regarding your payment or identification. We reserve the right to refuse or cancel your order of Products if fraud or an unauthorized or illegal transaction is suspected.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your credit card or other approved method of payment will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.
Some situations that may result in your order being canceled include limitations on quantities available for purchase; inaccuracies or errors in Product or pricing information; Product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our credit and fraud avoidance group. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit or debit card has been charged, we will issue a credit to your card in the amount of the charge.
We will accept returns on any opened or unopened merchandise within 30 days. We please urge you to first contact us and let us know why you were unsatisfied with your order. You can use the 'Message Us' link on the website or by emailing firstname.lastname@example.org.
For purchases accompanied by a receipt or packing slip, you will receive the refund in the original form of payment. Without a receipt or packing slip, you will receive a gift card or merchandise credit for the current selling price. LuxVitality reserves the right, at its sole discretion, to reject any return that does not comply with these requirements or in cases where it suspects abuse. For purchases bought at full-price or on % discount, you will receive the full price (plus tax where applicable) for which you paid minus a flat shipping rate fee of $4.20. For purchases bought through a Buy 2, Get 1 Free sale, you will receive 1/3 (plus tax where applicable) for every bottle you return minus our shipping fee of $4.20. We have the right to refuse any returns if we feel that the customer is abusing our return policy.
The packing slip in your package will contain detailed instructions for returning an item. Here are the basic steps:
- If you are unsatisfied with your order, please FIRST message us on our website or send an email to email@example.com.
- If you still decide to return, please refer to your packing slip for return information.
- Pack the item securely in the original package, if possible.
- Enclose the bottom portion of the original packing list with the item. Be sure to keep the top portion of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item.
- All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use USPS or Insured Parcel Post for your return.
- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
- You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
- This return policy does not apply to e-books or digital resources.
Please send your product and receipt to our Returns Department at the address listed below:
Attention: Returns Department
5320 Wells Park Rd Ste 1,
West Jordan, Utah 84081
Still have questions?
Our knowledgeable Customer Care Health Enthusiasts are ready to help. Simply send us an email at firstname.lastname@example.org or use our convenient 24/7 live chat.
What should I do if my items arrive damaged or defective?
We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at email@example.com or call us at 1 (866) 356-5788. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.
Shipping and Handling; International Orders
International shipment rates vary based on total package weight and final destination. Pricing on the Sites does not include duties, insurance costs, tariffs, or value-added taxes (VAT), sales taxes or similar taxes. At this time, subject to change in our exclusive discretion, all international orders are shipped via UPS and take approximately 7-10 days for delivery. Free shipping promotions do not apply to international orders.
If you place an order for shipment to an international address, you will be responsible for paying any VAT and other taxes, tariffs, import or export duties, and other similar taxes, duties or fees attributable to such orders. These taxes, duties and fees, if assessed, are the sole responsibility of the package recipient, who will be billed for them by the local Customs office. We suggest you check with your local Customs office for any documents you may need before placing your order.
With respect to shipments of Products to consumers, wherever they may reside, title to Products will be shipped FOB our plant and all risk of loss shall pass to you immediately upon our delivery of the Products to the common carrier. You are solely responsible for providing us with accurate shipping information and a valid phone number or email address. In the event that any Product is returned to us as a result of your failure to provide us with accurate shipping information, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the Product to us or in re-sending the Product to you.
Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.
We will arrange for shipment of the Products to you. You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs we incur in the processing, handling, packaging, shipping and delivery of your Products.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Pricing or Typographical Errors
We work hard to provide accurate Product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or Product information, LuxVitality shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Quantity Limits and Items for Resale
LuxVitality reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer e-mail and/or billing address provided should such limits be applied. LuxVitality also reserves the right to prohibit sales to dealers.
Additional terms relating to certain Products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) will be posted on any of the Sites’ on the pages describing the Products.